Contact Us

Use the form on the right to contact us or email us at info@powerlineimports.com.

2 East Union Avenue
East Rutherford, NJ, 07073

2019338453

Terms & Conditions

PRICES:
All prices are subject to change without notice and are not guaranteed.

TERMS:
All prices are F.O.B. from our warehouse in East Rutherford, NJ. Net 30 days for approved accounts and C.O.D. for others (no post dated checks). All past due balances will be charged 1.5% service charge per month. All returned checks will be subject to a $30.00 service charge.

DELIVERIES:
All scheduled deliveries are not guaranteed and in no circumstance is POWERLINE IMPORTS INC. liable for any claims.
There is a minimum delivery charge of $30.00 for all orders less than $600.00. There will be no exceptions to the rules and the delivery charges will apply to sales rep. deliveries also. For job-site deliveries, please call for quotation, there is a minimum delivery charge of $75.00.

U.P.S. SHIPMENTS:
For U.P.S. shipments, packing and handling charge of $5.00 per package for samples and $10.00 for orders plus U.P.S. shipping charges will be billed. If a shipment is lost and/or damaged by the delivering carrier, it is the purchaser’s responsibility to file the appropriate transportation claim with the delivering carrier.

RETURNS:
Please call our sales department for a Return Authorization Number. Returns without authorization will not be accepted.
When calling for a return authorization, please have the invoice number, exact amount of returning goods, and lot # printed on the carton(s) ready. Returns are subject to a minimum of 20% restocking charge. Pool tiles are subject to 30% restocking charge. No returns are allowed after 30 days of purchase. All returns are subject to our inspection and must be made in original factory cartons; otherwise we cannot issue credit. See Page “IV”. No returns on all Natural Stones.
Once the R/A is issued, return materials must be returned within 30 days or the R/A will be canceled.

CLAIMS:
The responsibility of our company ceases after the receipt of the material by the customer. We are not liable for claims of defective material after it has been installed. No claims are allowed on second grade materials and closeouts. For breakage claims, have the invoice #, amount of broken material, and the lot # available for our sales department to coordinate the replacements. No claims considered unless made within 5 days after receipt of goods. Isolate broken material for inspection and do not dispose of material until authorized by POWERLINE IMPORTS INC. Any claim will be deemed waived unless made in writing within 30 days from the date of a defect or have been discovered by the customer.

SAMPLES:
In most cases, samples and sample boards are available upon request free of charge, one time only, except for décor tiles (which are 10% off PLT. Price). Shipping charges will apply for sample orders shipped via U.P.S., otherwise, we will include the samples with your next delivery.

SPLIT CARTONS:
Wall & floor tiles - $5.00 split carton charge per item except for trims, and décor tiles
Mosaics - $3.00 split carton charge for mosaic tiles (M1 – M4)
$5.00 split carton charge for all other mosaics not included in pgs M1 – M4 (glass, natural stone, and other mosaics)
Pool tiles - $5.00 split carton charge.
All natural stones (Dynasty, Marble, Granite, Slate, Travertine & Limestone) sizes 4”, 6”, 12” & 18” must be purchased by
full boxes only.

Packing information is subject to change without notice.

POWERLINE IMPORTS, INC.